How does Municibid handle invoices and payment processing for wire transfers or ACH payments?
Municibid provides customers with an efficient platform to manage invoice payments through wire transfers and ACH methods. Below are key details about payment timelines, actions to take after making payments, and guidance for resolving invoice concerns.
Please Note: Municibid does NOT manage payment for all selling agencies. Please always check the listing page and your invoice for clear instructions prior to submitting payment. If payment is submitted to Municibid for a selling agency we do NOT manage payment for, we will refund you and you will need to submit payment to the selling agency directly.
Payment Methods and Processing Timelines
ACH Payments
When you pay via ACH (Automated Clearing House), it typically takes 5 business days for the payment to clear. This depends on the processing schedule and banking holidays.
Wire Transfers
For wire transfers, Municibid usually processes payments within 24-48 hours from receipt. To ensure smooth processing, be sure to include your invoice number in the payment notes. This helps avoid delays in updating your invoice status to 'Paid.'
Steps to Take After Making a Payment
Confirmation for Wire Transfers: - Once your wire transfer is processed, Municibid will email you a paid receipt. Use this receipt as confirmation that no additional fees are due. After receiving your receipt, you can proceed to coordinate pickup arrangements with the selling agency.
Checking ACH Payment Status: - For ACH payments, wait for the specified clearance period and regularly check your email for a receipt upon clearance. Should any discrepancies arise, reach out to Municibid’s support team with your invoice details.
Resolving Invoice and Receipt Concerns
If you’ve paid for an invoice but still received another one, follow these steps:
Locate and Verify Your Receipt: Check your email to confirm you’ve received a valid receipt for your payment. A receipt signifies that all fees, including buyer fees, have been settled.
Contact Support for Assistance: In case of unresolved issues, provide the invoice details to Municibid’s support team for verification. This can help clarify any misunderstandings or errors.
Tips for Avoiding Processing Delays
Always double-check the processing timelines when selecting your payment method. Wire transfers clear faster than ACH payments in most cases.
Include important details, such as the invoice number, when initiating a payment to ensure the quickest possible processing.
For future references, verify the processing specifics of each payment method by visiting the Municibid payment page.
This guide equips you with actionable steps to manage payment timelines and handles common post-payment scenarios efficiently. By understanding the process and ensuring accurate payment details upfront, you can avoid unnecessary delays and focus on your auction experience.