While most auctions end without any issues, there are times when you have issues with the winning bidder not paying or picking up their auction item(s).
We make it easy for you to report a defaulting bidder.
Before you report a bidder please make sure you have answered yes to the following:
Have you tried emailing and calling the winning bidder to make arrangements?
Have you given them ample time to respond? (we do not have any set rules on this) we do recommend 5 business days.
If you have answered YES to both of these questions then you can report the bidder.
To report a bidder:
Please make sure you signed in to Municibid
Go to the page of the item or go to https://municibid.com/Account/Listings/Successful
Click "Report Bidder".
After you report the bidder, Municibid will send a violation notice to the bidder giving them two business days to respond to you and make arrangements.If they fail to follow through you can then offer the auction item to the next highest bidder or relist the auction item.
When the second-highest bidder agrees to purchase
If the highest bidder declines to purchase the item, the second-highest bidder may have the opportunity to agree to the purchase. In such cases:
The previous auction will be removed from the system.
A new auction is created to reflect the second-highest bidder as the winning bidder.
The second-highest bidder will receive an email notification similar to any standard auction win.
Actions when the second-highest bidder also declines
If the second-highest bidder also refuses to purchase the item:
The auction listing can be voided.
You have the option to relist the item for auction.
If necessary, Municibid Support can assist with voiding and relisting the listing. To seek assistance, contact our Support team via the platform.