When the auction closes and you are the winning bidder, you will receive an email with an information on how to contact the seller. You can also go to the item page and click on "Contact" or go to your won auctions in My Municibid and click "Contact".
Using "Contact" will send the seller a message through our internal messaging system.
It is essential to keep detailed records of all communication with the seller, including emails and phone calls. Such records can be helpful when resolving disputes or escalating concerns.
Where to find the sellers information:
When contacting sellers, expect to receive specific instructions or confirmations regarding the pickup of your item. Sellers might also provide alternative means of communication or additional details about the item.
Winning Bid Email:
The winning bid email contains key details such as seller contact information, item description, and any specific pickup instructions. Use this email to initiate contact with the seller as soon as possible.
If the seller does not respond to your initial email, consider sending a follow-up message. Copy Municibid support (support@municibid.com) in your emails for assistance or to document communication attempts.
Item page:
The contact feature on the item page allows you to send a message to the seller directly through Municibid's system. Ensure your message includes important details about your request to streamline communication.
If the seller does not respond to messages sent through the item page, try reaching out through email or phone if provided. As a last resort, contact Municibid support for further assistance.
If you discover that the contact information provided by the seller is outdated or invalid, check for any updated details in automatic replies or reach out to Municibid support for further guidance.
Using the won auctions page, you can directly contact the seller associated with your item. Ensure that you include the auction details and your contact information in your message.
If alternative contacts for the seller are provided in auto-response messages, use them to attempt communication. Document all attempts and engage Municibid support if further assistance is required.
If you need additional contact information, please reach out to our support via email or using the live chat. For persistent communication issues, copy support staff at support@municibid.com in your emails and forward all relevant communications and responses. This can help expedite the resolution process.